COMPLIMENTARY SHIPPING ON ALL ORDERS OVER $89 IN AUSTRALIA - *EXCLUDING SOME POSTCODES

Terms and Conditions

  • About these terms & conditions
    Outlined in the Terms and Conditions “we” and “us” mean Chapelsmith Pty Ltd and “you” means you the customer. These Terms and Conditions together with your order constitute the entire contract between Chapelsmith Pty Ltd and you for the supply of products. No other Terms and Conditions will apply. The contract cannot be varied unless we agree to vary it in writing or by email.
  • Australia Sales Only
    We only sell and ship products within Australia. We will not make deliveries outside of Australia except when specified in writing or by email. All prices quoted are in Australian dollars.
  • Usage and Intellectual Property
    Unless otherwise indicated, intellectual property in all information, data, images, logos and trademarks contained on this Website is owned by Chapelsmith Pty Ltd and all rights are reserved. You must not copy, reproduce, adapt, transmit, broadcast, make available, redistribute, publish or otherwise deal with any part of this Website without our prior written consent. You must not use any trademarks or logos which appear or are used on this Website. You must not create a link to any part of this Website (other than solely for your own personal domestic purposes) without our prior written consent. We do not warrant that any data obtained through this website is free from computer viruses or other faults or defects. It is your responsibility to ensure that you use appropriate virus scanning software. We will not be liable for any loss or damage caused by any virus transmitted through this website. The content may include registered trade marks, and other trade marks that are otherwise protected by law. Except if expressly authorised, you may not use any of these trademarks, including “Abode Aroma” , “Scented Space” and “Apsley and Company” which are registered trademarks.
  • Description and Availability
    We have done our best to ensure that products have been displayed as accurately as possible. However, please be aware that actual colours you see will depend on your monitor. Whilst we make every reasonable effort to present accurate information on this web site, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). All products are subject to availability. If a product is unavailable after the order is made, you shall be informed either by email or by phone as soon as practically possible. If this is the case, you shall be offered a product of similar quality and equivalent price, subject to availability, or a refund will be offered. Indemnification You agree to indemnify Chapelsmith Pty Ltd and its employees, agents, directors, and managers from any damage, loss, or expense (including legal fees and costs) arising out of any breach of these terms and conditions by you or any other liability arising out of your use of the website.
  • Privacy Policy
    At Chapelsmith Pty Ltd we regard customer privacy as very important. The following privacy policy applies to all Chapelsmith Pty Ltd users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Head Office at 03 9349 1800.
  • Collection of Information
    In order to use the Chapelsmith Pty Ltd website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Chapelsmith Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
  • Use of Collection Information
    Any details collected from Chapelsmith Pty Ltd customers are required in order to provide you with our products and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
  • Storage of Collected Information
    The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@apsleyaustralia.com
  • Access to Collected Information
    If any of your personal information changes, or if you no longer desire our service, you may correct, update, delete or deactivate your online profile.
  • Orders
    If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiry date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
  • Communications
    Chapelsmith Pty Ltd uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@apsleyaustralia.com. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
  • Third Parties
    Chapelsmith Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Chapelsmith Pty Ltd does not share any information with third parties for any unknown or unrelated uses.
  • Legal
    We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
  • Links
    Links on the Apsley and Company site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of apsleyandcompany.com.
  • Changes to Privacy Policy
    If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
  • Payment Methods
    PUBLIC ACCESS: Abode Aroma uses Paypal for all its online credit card transactions and payments. This provides a safe and secure means of collecting payments via the Internet. For more information about Paypal and online credit card payments, please visit www.paypal.com For more information about Paypal and online payments, please visit www.paypal.com.au NB: Orders over $50 are freight free. All prices include GST.
  • Delivery Policy
    PUBLIC ACCESS: After ordering online, you will receive an email confirmation from Chapelsmith Pty Ltd and Paypal containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 5 working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at info@apsleyaustralia.com. Any order placed by you is in effect an offer by you to purchase a product for the total price (including delivery and other charges) specified in this website. Your contract with Chapelsmith Pty Ltd will only come into existence when you have fully paid for your order, your order has been accepted and your receipt has been confirmed.
  • Returns
    If you are not completely satisfied with your purchase from Chapelsmith Pty Ltd, we will give you a money-back guarantee 30 days from the time you received the goods. Please email us at info@apsleyaustralia.com within that time frame if you are not satisfied with your purchase so that we can resolve any issues. To receive your refund, goods must be returned at your own cost to our head office. This refund policy is only applicable if goods have not been worn or used, damaged after delivery, or if the product has been altered, dropped or broken. All products must be returned in their original condition. All costs incurred with the return of any Chapelsmith Pty Ltd product must be paid for by the buyer. This includes postage and insurance and any risk of loss, theft or damaged goods during transit; therefore we advise you take out shipment registration of insurance with your postal carrier. Chapelsmith Pty Ltd will not be responsible for parcels lost or damaged.

Terms of Use

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What are these Terms? The Terms of use govern your use of the Apsley & Company website. By using our website, you agree to be bound by these terms of use.
Intellectual Property – The content of our website belongs to us, or to someone who has given us permission to use it. If you are using our website for personal, non-commercial purposes, you do not have to seek our permission to print any of the content. In all other cases or for any other purpose you must first get our permission.
Copyright - All content viewable on our web site is subject to the copyright of Chapelsmith Pty Ltd. This includes, but is not limited to, text, logos, graphics and photographs. The entire content is protected under Australian copyright laws.

You are free to view, print or download portions of material from our web site, provided it is used for informational and non-commercial purposes only. The copyright of any downloaded material remains with Chapelsmith Pty Ltd and can not be transferred. We also reserve all intellectual property rights for any downloaded material.

Creating derivatory works from the Apsley Australia web site is strictly prohibited without express permission from us.
Limit of Liability - We are not liable for any direct, indirect, incidental or consequential damage caused from the use or misuse of material on our web site. We give no warranty to the content of third party web sites and have no liability to you in respect of losses or damage incurred when purchasing services or products from them, or as a result of broken links to third party and external web sites.

Currency – All of our prices are in Australian Dollars
Changes to these Terms – We reserve the right to modify these terms and conditions at any time, so please review if frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Privacy Policy

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What is your privacy policy? – This policy explains what personal information we collect about you, how we may use or disclose your personal information, and the steps we take to ensure that your personal information is kept secure. In this policy, "personal information" is any information or opinion, in any form, which identifies an individual or from which an individual's identity is apparent or can be reasonably ascertained.

By using this website and giving your information to us, you indicate your consent to us, and any other organisations, third party suppliers and agents we engage or employ from time to time, to collect and use your personal information in accordance with the terms set out in this policy.

What information do you collect? - We only collect personal information that is necessary for us to conduct our business and to assist us with complying with our own legal and regulatory obligations. In order to conduct our business and to provide you with services, we may collect personal information about you from our registration forms, website, telephone conversations, e-mails, social media interactions and other written and verbal communications.
How do you use my information? – When you purchase something from our store, as part of the buying and selling process we collect the personal information you give us.
Do third-party services have access to my information? In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Do you keep my information secure? To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
How is my consent taken? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Do you use cookies? We use "cookies" on our website. Cookies are small pieces of information that are stored by your browser in your computer's memory and they are used to record how you navigate our website on each visit. Cookies that are used in any part of our website will not be utilised for collecting personally identifiable information and will only be used for internal management purposes. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored.
Please note, if you do turn cookies off this may limit the service that we are able to provide to you. We do not store any information that identifies you inside cookies.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Orders, Payment & Security

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What payment type do you accept? We currently accept Visa, Mastercard, Paypal and Afterpay
What type of security does your site have for my internet transactions? (Shopify)
Do you offer free shipping? Yes we offer free shipping if you spend over $75 per order.
How do I know you have received my order? You will receive a confirmation email of your order once it has been placed.
Will my order be shipped with an invoice? Yes we ship all orders with a copy of the invoice unless otherwise requested. If yes, can pricing be removed if I’m buying a gift? We do not have prices marked on any items. If you do not wish an invoice to be included in your order please make a note in the notes section when placing your order.
Can I change my order once I have placed it? Please email us at info@apsleyaustralia.com and we will try and change the order for you if it has not already been shipped out.
Can I change my delivery address after I’ve ordered? Please email us at info@apsleyaustralia.com and we will change the address for you if it has not already been shipped out.

Shipping

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Where do you ship? – We ship to every part of Australia. At this stage we do not ship internationally but please email us at info@apsleyaustralia.com to check if we have a retailer in your country that can supply you directly.
How much does shipping cost? – We charge a flat rate of $12.50 for all orders, or free for orders over $75.
How is my order shipped? – We ship all orders via Australia Post
When will you ship my order? – All orders are shipped within 2-6 days of your order being placed. Please ensure you have the correct shipping address details as we are not responsible for delivery errors due to incorrect addresses. Once your order has been shipped you will receive an email from Australia Post with the tracking details.
Do you deliver to P.O Boxes and Parcel Lockers? – Yes we can deliver to Post Boxes and Parcel Lockers
Can I track my delivery? – Yes Australia Post will email you the tracking details once your order has been despatched. If you have not received an email please check you junk mail. If you need to get in contact with us about your order please email info@apsleyaustralia.com
Will I need to sign for my delivery? Due to COVID-19 you are not required to sign for your delivery, but someone will still need to be home for delivery. The postie will ask for and record a name before confirming delivery on their handheld device. They'll then leave the item at the door.

Returns, Exchanges & Damaged Items

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What is your returns/exchange policy? We accept returns within 30days of despatch, provided items are unused and in resaleable condition. Please note shipping costs for returns/exchange are at customer’s own expense.
What happens if my order is damaged during shipping? If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery via email – info@apsleyaustralia.com
Please don't dispose of the item until we've had a chance to chat with you!
If there is an issue with my order what can I do? Please email us at info@apsleyaustralia.com to discuss any issues with your order.

Website Promotions & Offers

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Can I use more than one promotional code on my order? Unfortunately only one code may be applied per order.

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